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BIGKID Foundation privacy notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Contact details

Email - unika@bigkidfoundation.org

Address – Dexters Adventure Playground, 6 Montego Close, London, SE24 0LH

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third-party referrals:

  • Names and contact details

  • Gender

  • Addresses

  • Date of birth

  • Emergency contact details

  • Next of kin details

  • Photographs or video recordings

  • Service use history

  • Health information (including medical conditions, test results, allergies, medical requirements and medical history)

  • Dietary information (including allergies and health conditions)

  • Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

  • Information about support requirements

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery and third-party referrals:

  • Racial or ethnic origin

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details

  • Donation history

  • Taxpayer information (for Gift Aid purposes)

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

We collect or use the following personal information for research or archiving purposes:

  • Recorded images, such as photos or videos

  • Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • National Insurance number

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Video recordings of public areas

  • Witness statements and contact details

  • Relevant information from previous investigations

  • Customer or client accounts and records

We also collect or use the following information for dealing with queries, complaints or claims:

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

  • Family members or carers

  • Other health and care providers

  • Social services

  • Charities or voluntary sector organisations

  • Schools, colleges, universities or other education organisations

  • CCTV footage or other recordings

  • Councils and other public sector organisations

  • Previous employers

How long we keep information

The Charity shall archive the data relating to persons who have had no contact with the charity for one year. If there is still no contact six years after, this data should be removed/disposed of.

When personal data is deleted, this should be done so that the data is irrecoverable. In the case that data is in paper form this shall be shredded and locked away until it can be disposed of in the recycling bin on the day of collection.

Who we share information with

Others we share personal information with

  • Charities and voluntary organisations

  • Organisations we need to share information with for safeguarding reasons

  • Local authorities or councils

  • Organisations we’re legally obliged to share personal information with

  • Current employers

  • Professional consultants

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

28/02/25

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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